How to Reactivate Duo Mobile on a New Phone with the Same Number

Steps to reactivate the Duo Mobile app if you received a new phone and kept the same number.

Method 1: Through AccessUHD

1. Log into AccessUHD.
2. At the Duo prompt, select Other options. 
   

3. Select Manage devices. 
   

4. Select Text message passcode > Send a passcode.  

5. Enter the passcode that was sent to your phone and select Verify.  
   

6. Select I have a new phone. 
   

7. Select Get started. 
   

8. Select Send me a passcode > Verify.  
   

9. Select Next. (If Duo Mobile is not already installed, download it from the App Store or Google Play before continuing.) 
   

10. Reactivate the Duo Mobile app by scanning the QR code displayed or selecting Get an activation link instead. 
    

11. Select Continue. 
    

Method 2: Through the Duo Device Management Portal

1. Log into the Duo Device Management Portal.
2. Select Enter a Passcode > Text me new codes.  
   

3. Enter the passcode that was sent to your phone and select Log In. 
   

4. Select Device Options > Reactivate Duo Mobile.  
   

5. Select Text me > Verify > Continue. 
   

6. Select the type of phone > Continue. 
   

7. Install the Duo Mobile app if it is not already on your device, then select I have Duo Mobile installed. 
   

8. Reactivate the Duo Mobile app by scanning the QR code displayed or selecting Email me an activation link instead. 
   

Need additional information or assistance? Contact the itservicedesk@uhd.edu

Q: What if I no longer have access to my old phone?

A: You can still reactivate Duo using text message passcodes. Since your phone number stayed the same, the passcodes will be delivered to your new device, so your old phone is no longer needed.

Q: I’m not receiving the text message passcode on my new phone. What should I do?

A: Make sure your phone has cellular service and can receive SMS messages. Toggle Airplane Mode on and off or restart your phone to refresh network connections. If the issue persists, please contact the IT Service Desk directly at 713-221-8031 for further assistance.