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Purpose: The purpose of this document is to show the process of how IT Surplus Store are handled in Team Dynamix.
Scope: This document is to outline how LITS Team handles the request for IT Surplus Store to its entirety.
Responsibility: The responsibility of this relies on LITS Team.
Process Detail:
- Student visit the IT Surplus Store (https://www.uhd.edu/computing/uss/itsurplus.aspx) to make their purchase.
- Students first complete the verification process to become eligible to purchase the equipment.
- Once verified, students are redirected to the TouchNet Marketplace website. After selecting the desired product and completing the purchase, TouchNet sends an email similar to the one shown below. The same email is also sent to the IT Service Desk, which automatically generates a service ticket in TeamDynamix
- The ticket would contain similar info as above. The “Requestor” info in the ticket would have Wajid’s info in it. IT surplus store staff would look at the details of the ticket to get the student’s info and put that in the contact information.
- IT SS staff would also assign the ticket to themselves.
IT SS staff would retrieve the computer from the IT surplus store cage (S817)
Following changes are made to the ticket
- Change the Status from "New" to "In Progress".
- Change Requestor from "Wajid Iqbal" to "student info".
- Change IT Surplus Store Status from "New Order Received" to "Ready for Pickup".
- Add the serial number
- Update Surplus Store price, tax and total amount due.This information can be found under Description of the ticket.
- Add the serial number to the “Assets/CIS” tab. Update the new status of the asset to Sold.
- The IT SS staff will contact the student to inform them that the equipment is ready for pickup. If the student does not answer the phone, a voicemail will be left, and an email will be sent to notify them. Notes are also made in the ticket
- Once the equipment is physically picked up by the student, update the “IT Surplus Store Status” to Sold and “Status” to Closed..
Approval Matrix – No approval needed.
Ownership - This is owned by user support services.
